Support is number one with us. Everyone wants to look at price, but when it comes down to it if you don’t have the support then you don’t have a product. Control Station has been excellent. I’ve called them at all hours – inconvenient times – and they get right back to me.
We recently evaluated LOOP-PRO against a variety of tuning tools and used LOOP-PRO to tune several interactive PID loops that would go unstable when outside a narrow range of operation. The results were evident: LOOP-PRO handled these difficult loops and allowed us to quickly stabilize control and to implement our MPC strategy. Additionally, LOOP-PRO cut tuning time by two-thirds, utilizing a repeatable and effective tuning method.
We’ve invested in other tuning products, but they almost always failed to work. They couldn’t model the data well – or at all – because of oscillations or other process conditions. I really like LOOP-PRO as it can handle real-world application challenges.
TUNER has proven to be an integral and valuable optimization technology for many of our process customers. Its ease-of-use and high return on investment directly align with our goals for the PlantPAx system.
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